Contact Us
1. Order Status Tracking
To check the latest status of your order, please visit the official tracking platform: https://www.17track.net/en. You can easily track the shipping progress by entering your tracking number.
2. Frequently Asked Questions (FAQs)
Many common questions (such as shipping policies, return procedures, and product details) have been answered in our FAQ Help Center. We recommend checking it first for quick solutions.
3. Direct Contact
If you can't find the answer in the FAQ Help Center, please feel free to leave your message through the contact form on this page, or send an email to our support team:
Support Email: support@illuzona.com
TEL:+1 510 751 0316
4. Office Hours & Response Time
Our office hours are 9:00 AM - 5:00 PM EST. We strive to respond to all emails and messages within one business day. If you haven't received a response within this timeframe, please check your spam or junk mail folder—sometimes our replies may be filtered there.
5. Important Reminder
We understand your eagerness to get a response, but please avoid sending multiple identical emails or messages. This may cause delays in processing your inquiry as our team needs to sort through duplicate submissions. We appreciate your patience and will get back to you as soon as possible!
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